Thomann Reviews
Musikhaus Thomann is Europe’s largest music store, employing nearly 1400 members of staff. Thomann is a family-run business, offering a huge assortment of musical equipment, accessories, lighting, staging and studio technology. With Thomann’s online catalogue of over 85 000 products, as well as a 5500 m² show room, it has proved its position as the European market leader. The company has on-site music specialists from 18 different countries, who are here to advise our 9.4 million customers from around the world. Thomann currently sends out nearly 26 000 parcels each day.www.thomann.de Based on 553 customer reviews from our shopper community, Thomann’s overall rating is 3.89 out of 5 stars and 87% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 64% of reviewers consider Thomann overall a good value option, based on a rating of 3.0 from 36 votes. Most consumers are generally satisfied with Shipping & Delivery (3.14 / 37 reviews) Thomann offers. The most common issues with Thomann are around Return Policy, Customer Service and Price & Quality based on a rating of 2.31, 2.91 and 2.90.
553 Reviews
Overall Rating
5 Stars
149
4 Stars
329
3 Stars
5
2 Stars
5
1 Star
65
Good Value
3.0
Price & Quality
2.9
Shipping & Delivery
3.1
Customer Service
2.9
Return Policy
2.3
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All Reviews (553)
lazyrabbit575
May 13, 2023
"Reliable"
Reliable, professional, easy to navigate website! Good deals, as well!
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Victoria.Gomez
May 13, 2023
"Fantastic company thank you!"
gr8 company, very helpful whilst choosing a digital piano, cheaper than anywhere in the UK. Many thanks
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Amber.Arnold
May 12, 2023
"Excellent webpage"
Excellent webpage, flexible, fast and reliable service with competitive pricing. I reccomend the eshop to everybody
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Theresa.Miller
May 12, 2023
"Does exactly what it says on the website 😊"
Excellent service all round,
Well done guys
Well done guys
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ticklishduck187
May 12, 2023
"Ease of international ordering an unusual delight."
Ordering from Britain from a German company for delivery of an item to Belgium was unbelievably simple and straightforward. The written text on the website was in perfect English and the opportunity to input my English address and credit card details alongside my daughter's address in Brussels without hassle was a breath of fresh air. Often I am frustrated when trying to order from foreign websites because it is all so complicated and I give up in disgust. In contrast, this experience was a delight. Many thanks, Thomann, for taking out the stress.
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MeghanGriffin
May 12, 2023
"B-Stock bass"
I ordered a B-Stock bass guitar. When it was delivered it was missing a minor part of one of the tuning pegs, a rather aesthetic than technicalical problem. I contacted the customer service, they asked me to confirm my shipping address and the missing part was delivered in 2 workdays. So it was very quick and professional.
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purpleladybug491
May 12, 2023
"Top Customer service"
Ordered the wrong power supply for the sampler I bought. Received the correct power supply for free, top service!
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KathrynPierce
May 11, 2023
"Right from my initial contact to order…"
Right from my initial contact to order a new guitar Thomann were brilliant, they kept me up to date during the process and the delivery was precise too. They really do care about the customer and I can't speak highly enough of them. The guitar was quality and it was in perfect condition on arrival so give credit where it's due. Excellent.
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orangeostrich181
May 11, 2023
"great products and prices for musicians"
great products and prices for musicians
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whitefrog709
May 11, 2023
"Amazing Returns Experience"
I ordered a DAW software for live recording and could not download it because my machine did not have enough memory - my fault. Thomann graciously refunded me the entire amount. This was above and beyond and rare to find in today's retail world! I will shop with them from now on!
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ScarlettWilliamson
May 11, 2023
"Excellent company to deal with"
Excellent and professional company to deal with. It’s not easy to get hold of a left handed violin but they actually had a choice of quality instruments. I’m a 73 yr old amateur who now has a Klaus Heffler No6/OL SE violin that sounds warm, rich and great to play. It has also impressed my music teacher.
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ticklishsnake177
May 11, 2023
"Thomann is just the best."
Thomann is just the best.
10/10 customer service. Nothing to complain about.
10/10 customer service. Nothing to complain about.
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bluepanda195
May 10, 2023
"Most excellent online music store"
They have a very easy to use web site, they clearly indicate what they have in stock and ready for delivery and they have tools that make it easier for me to find what I'm looking for. This is my go to music store online.
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greenbear212
May 10, 2023
"My package got lost by the carrier in…"
My package got lost by the carrier in the return process but they reimbursed me and were super helpful and caring along the way. Really recommend
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PerryBeck
May 10, 2023
"Same, same, same. Brilliant."
Same, same, same…
It just works - payment is done in 30sek. The gear shows up at your doorstep. What’s not to like??
Same as last time - same as next time.
It just works - payment is done in 30sek. The gear shows up at your doorstep. What’s not to like??
Same as last time - same as next time.
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Questions & Answers
I placed an order on 06/08/2018 but untill now its not yet in the uae. i emailed thomman and nobody bothered to respond to my mail ( dated 03/09/2018)
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I am looking for 2 harps. looking at the thomann 38 string pillar harp and 36 string celtic harp. anybody have any advice?
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Hi i have asked a quotation for a benchmark dac 3 l with remote in oder to make a review of the gera for my vlog
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